Program purpose and message types
HomeHero HVAC messages may include responses to your inquiry, requested booking or appointment updates, arrival or scheduling coordination, service and estimate follow-up, HeroCare communication, and other messages related to an active customer relationship. Separately consented recurring messages may include maintenance reminders, service information, or offers.
Optional consent
Recurring automated or marketing SMS consent is optional and is not a condition of purchasing goods or services. When a form includes an optional checkbox, leaving it unchecked does not prevent you from submitting the service request through an otherwise available channel. HomeHero keeps the consent choice attached to the request when the connected system supports that record.
Frequency, costs, and delivery
Message frequency varies with the request, appointment, service relationship, and any communication preferences you select. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages, and HomeHero cannot guarantee delivery on every device, network, or carrier.
STOP, HELP, and support
Reply STOP to opt out of recurring messages. You may receive one final confirmation. Reply HELP for help, call 918-633-8031, or email Info@HomeHeroHVAC.com. Opting out of recurring texts does not prevent essential non-SMS communication about an active appointment, transaction, safety issue, or legal notice.
Number ownership and privacy
You represent that you control the mobile number provided or have permission from its account holder. If the number changes or is reassigned, notify HomeHero or opt out. Mobile numbers and SMS opt-in data are not sold or shared with third parties or affiliates for their own marketing.
HomeHero may modify or discontinue a messaging program as business practices or provider requirements change. Material changes will be reflected in these terms and the effective date.